First time purchase. I was looking for Rack Unit to fit inside a cupboard. The cabinet maker failed to follow instructions & I was now searching for a Rack 530mm Wide. First Option [Google Search] was TitanAV & needed to go no further. Every specification you could hope for is right there on the product page. I Purchased an 8RU Shock Mount Rack, 450mm Deep [measured 535mm wide] I figured I could Squeeze the Shocks in 5mm. - Created an Account: Instant Confirmation - Purchased the Item: Including Shipping to WA - Communications: Outstanding ....... Titan AV sent me email updates constantly as the item travelled. - Delivery: Flawless, package arrived within expected time frames. - Assembly: [Flat Pack] Was 80% built in the Flat Pack. Provided with 16 tiny Nuts/Bolts/Washers to join sides at corners. I didn't have the patience or time to fiddle about, so out with the Rivet Gun & Rivets. Assembled in two stubbies, i mean 15 minutes. Installation: .............................. See for yourself. A picture is worth 1000 words. Outcome: One Happy Customer, will be using TitanAV again. Best Experience Ever. Quality, Descriptions, Specifications, Delivery etc. Very clear to see these products are developed from Practical Experience .............. All Above Standard AAAA++++ Most impressive part, the whole thing cost less than $150 to my door. Best Regards, Gary CQR-View Technologies WA