You asked me to complete this survey to help you improve your service. My advice...don't change a single thing. This was the 2nd time I bought something from TitaniumJewelry.com. The first was 6 years ago and both times I got a great price as well as great customer service. Timely responses to questions, email notices regarding shipping and everything they said they would do happens in the time frame they say it will. This goes for their vendors too. I wish every company I dealt with had customer service up to this standard of excellence. I have recommend it to a friend who has also make purchases from the site and was extremely satisfied.