OMG I have never had such a bad online shopping experience . I placed two orders, the first for underwear which arrived with the security tags still attached. The package included a returns slip with a number to contact the Customer Service Team on 0845 605 1912 ( a discontinued number) After time spent trying other numbers and contacting my nearest store ( a 40 minute drive from my home) I was told to use a strong magnet!! My daughter eventually prised off the tags with a hammer and pliers. My second order placed on the same day was for an aluminium blind. It was delivered but it was bent. I was handed the package and pointed this out to the driver of the delivery van, who walked away and drove off!! On opening the package the blind was indeed bent and the same slip was enclosed to report any problems. I googled a contact number 0844 576 0272 and found a very pleasant and sympathetic woman who undertook to speak to the dispatch team re the removal of tags and to follow up the problems concerning the discontinued telephone number on enclosed slips. She confirmed my home address and arranged with me for the item to be collected the following day between 09.00 and 1900hrs. The package was not collected. Upon checking my emails I found one informing me that the collection van was on its way and another stating the collection request was cancelled because they were unable to collect the item. I live in Essex. They went to an address in Middlesbrough ??? I called the friendly voice again and explained what happened, she apologised and arranged for the collection to be made today. It is now after 1900hrs and no sign of a van. However, I received an email last night telling me that the Lewis Home Retail Group has given me a PARTIAL REFUND for my purchase of a useless blind. HOW KIND OF THEM TO REDUCE THE AMOUNT OF THE REFUND TO TAKE ACCOUNT OF THE INCONVENIENCE TO ME FOR PLACING AN ORDER. WELL DONE T J HUGHES !!!!!