Ordered underwear online for a gift and chose the click and collect option which stated 3-5 working days, the item took almost 4 weeks to arrive into store by that time they hadn't arrived quick enough so I had to buy another lot in store. What confused me was they had them in store stock and I'd asked a rude member of staff if there was anyway he could refund the online purchase and I could just buy them in store - but he said the online ordering was a completely different company(?!) and he knew nothing about click and collects. When they arrived into store I opened the box to check them infront of the same cashier from the other week and the packaging had been ripped open, and the underwear looked as if it had been tried on and was stuffed in the bottom of the box. I told the cashier I wasn't going to accept them like this and he told me 'I'd have to as I couldn't return them and there was nothing he or I could do about it'. There were plenty on the shelf so I asked if I could just swap with one of them and he told me I couldn't, so I asked to speak to the manager (who was lovely) and she instantly swapped them for me. Obviously I'll not use the shop or online store again.