I ordered a pair of pamper slippers for Xmas, they arrived in reasonable time and were lovely. The reason for only two stars is because they arrived complete with security tag, and despite using contact form on the website and e-mailing the company, I did not get a response for well over a week. After a few days with no reply I did go on to their Facebook page and left a comment asking how to return item and was eventually given a returns label three days later. The slippers arrived back to me on Xmas eve but had I not had a Facebook account I would not have had them in time. Very poor response time from their website and surely the warehouse staff should check that all security tags have been removed before sending out items.