I placed an order online for 4 items that were in stock. I was given a despatch date of 17th Dec. from Liverpool to the Birkenhead store. I never heard again, so I went to the store, they said they didn't have the order. So this then meant I would have to return again, at a later date hopefully before Christmas as they were presents. Any on line discounts would now be lost in the cost of two journeys and the inconvenience. Next email I received I was offered a cancellation of my order and a £10.00 voucher for future online purchases. I refused as I did not have much faith to order online again. After Christmas I was told that 2 items (pjs) were now out of stock, so they refunded the money and the other 2 items had been taken off the shelves in Birkenhead and put to one side for me to collect. I returned to the store a week later - no items were ready, it was clear the managers were scrambling around trying to fulfil the order. They then found the original order package in their storeroom, surprise !! then came up with some story "the Postman had been trying to deliver this parcel to my home and it had been all over Birkenhead". I live in Great Sutton, Ellesmere Port. There was only an order number on the front and my name, no address, so I cannot believe this was ever sent for home delivery at all. They then hastily ripped open the parcel to retrieve the 2 items I had been refunded for, stating "you have been refunded for these, so we need them back, unless you want to pay for them now" I thought this rude and then the pj's were the wrong size anyway!! Incompetence from start to finish. I have shopped at TJs all my life over 40 years, I love the bargains and I was delighted to see you online, but this experience has been very disappointing.