Its the first time I've bought anything here and I suspect it will be the last. Was caught in the rain having foolishly left my umbrella at home. After searching the store realising the signs meant nothing (eg where it said Stationery was in fact men's shirts) I eventually found some brollies. Took it to the Pay Here place to find four tills and only one harrassed girl serving. Joined a queue of seven people. After a long wait, with another eight customers joining the queue, a passing manager asked another member of staff to serve, which was done with ill-grace. Of course, my purchase was lacking a price tag, which held up the queue further. The stock appears to be good with very competitive prices. But, unless the management quality improves the firm will be overtaken by more efficient competitors. The public is increasingly unwilling to put up with shoddy service.