Very disappointing. Ordered 7 items received 3. Others cancelled due to lack of stock despite one of the items showing as in stock even now. One of the 3 items is faulty and I expect they will refund rather than replace meaning I'll have paid postage on 2 items and wouldn't have bothered.
I queried cancellation of the item showing as in stock and they said it was due to stock replenishment issues. I think it's because they despatched the other items separately and didn't want the expense of sending out the inexpensive items on their own.
The emails received were lacking. For example one said awaiting stock hence partial despatch and then another said the rest of the order had been cancelled but had no further information.
They really misunderstand the online market. People expect better now and spend lots of time browsing and deciding whether to submit an order and the make up of the order. If you're ordering presents you don't want half the things suddenly being cancelled.
Therefore I do not intend to waste any more time ordering from this company who need to realise it takes a bit more organisation to transfer a high street business into an online one.
7 years ago
TJ Hughes has a
3.5
average rating
from
712
reviews
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