I agree with the previous reviewer. I placed an order on the 16th December for Ladies underwear for my Mum. Order details stated would be delivery in time for Christmas and I would receive email notification when order dispatched. I have yet to receive any emails relating to my order so i don't expect it will be delivered by Christmas. I too have had to purchase alternative items today. I emailed the online Customer Services team but have not even received an acknowledgement. If this is how TJ Hughes operates their business I don't expect it will be long before they disappear from the high St again!!