Ordered a mosaic Bistro set that cost me over a hundred pounds. To begin with I had an issue with the website, when I put my payment details in the website reverted back to my shopping basket with the item still in it, I checked my online banking and the payment was pending. On the Tj Hughes website I created an account which showed three orders, one awaiting approval and two others where the order was added to their system but no payment taken because of suspected fraud? I email them about this and I am to date awaiting a response. A couple of days later the table arrives minus the chairs and the table is damaged, I am talking cracked and huge chips in several places, try to call customer services and no matter how many times you call it instantly goes to voicemail, I leave a voicemail and I was called back, turns out the chairs are on the way and I have to wait for these to turn up before I can send the table back and the person I spoke to would leave a message for the person working the next day so that they are aware. I tried calling them all afternoon yesterday, I have left two voicemails and no one has bothered to call me back. I will never shop with this company again. They do not respond to emails, calls automatically go to voicemail so that they can cherry pick them and if they do call you it is at their convenience, if you do manage to get them to take their faulty items back you have to wait for the collection from 7am to 7pm and they do not give you a time slot. This company places zero emphasis on customer service - appaling company
6 years ago
TJ Hughes has a
3.5
average rating
from
712
reviews
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