I was a customer of TJC for five years and spent thousands of pounds on the channel/website. I can honestly say that customer service has deteriorated and I have had the misfortune of speaking to a number of rude and arrogant staff members. I am perplexed as to why any company would employ staff members who are rude to customers and obviously have no interest in promoting the Company for which they work. I would add that the standard of jewellery is now well below par and I would advise anyone reading this review to save themselves the stress of dealing with this Company and spend their money elsewhere. TJC take note your loyal customers are leaving and will not be returning. I add that this is not a staff training issue it is a staff attitude problem. I also add that my 79 year old mother was also a loyal customer and she is appalled by the service. Consequently she will not be purchasing from TJC again. TJC's motto should be "customers do not count, no service provided, management poor and staff have attitude problems".