Bought a rather substantial ruby and it started at £1000s went down I decided to ring and but at £200 it went down again while I was buying on phone.. I said to the lady on phone it had gone down again and she reassured me I would get it for final price.. however I didn't phoned up to complain and was told I had it wrong it hadn't gone down .. but I'm not stupid it was only £20 but they have lost a customer.. no one likes to be called a liar .. I only like Tony dinz anyway
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