I have just finished waiting around on their chat line they sent me back a Rachel Galley watch which l returned because it was losing time over a period of hours They sent it back to me saying the jeweller examined it and confirmed that there was no fault with it I was astonished no one bothered to ring me to ask me what l thought was wrong with it So l emailed them with more detail about it losing time they didn’t even replaced the battery They will not give me a refund as l am out of there return time So l have a watch l only wore for half a day that tells me it is 1.30pm when it is 4.10pm I am out of pocket by £60.00 I thought l could trust them wrong 😡