Dreadful customer service. I wanted a return for clothes which did not fit and guys on phone said wait for prepaid label. Could take 5 working days!!!! They promised me that it would not affect the return deadline. The label NEVER CAME. I sent it myself. !! They refused the refund, called me a liar, said there were no notes on my account!!!! Then RETURNED the useless items to ME. SHOCKING. I had another return today. They sent dpd who couldnt pick up the parcel as it didnt have a printed return label, so by the time THAT gets back it will no doubt be out of time. The Irish c/c staff are lovely. But you might be as well talking to the wall !!!! The Indian guys are much WORSE cos english not their first language. DREADFUL DREADFUL COMPANY. Remember the old saying, if it looks too good to be true, then it probably is!!! Even much of their jewellery is badly finished and made in India by cowboys. Be warned. This is a Business not a Charity. They are there to squeeze as much money out of people as they can get away with.