I have always received good service from TJC and all the staff I hav spoken to have been more than helpful. Only 1 Tim which I received and haven't bothered to return but will give it away if 5 Seasons Oil which is described as essential oil and this is most definately not possibly it contains a very low dose of essential oils but I am an Aromatherapist and thought when the oil was being promoted on Channel 50 this is too cheap but I listened and was taken in but hard luck I should have known better. To say 99 % of what I have bought over 6 or 7 years has been great