I recently ordered Jewellery to the valve of 391.97 pounds for my wedding anniversary which I paid for fully. I received an email to inform me my order was on it's way, however, when I called customer services, I was told that my order was on hold because I was been checked out by the fraud team to make sure I was the person who had made the order, therefore the jewellery would not reach on time for my anniversary, absolute ludicrous, I have never been so insulted. I have been married for 40 years and lived at my address for 39 years and for your company to suggest my order is possible fraudulent is outrageous, I am not a criminal. I have asked for a full refund and will never use your service again.