Have used this company for years and always thought they were good until two things happened. 1) A few months ago I received a ring which losted a stone on the first time of wearing, when I spoke to cutomer Services I was told there was nothing they would do about it so I stopped shopping with them for quite a few months. 2)I thought I would give them a second chance as I was looking to invest in quite a lot of jewelry. This I did buying some items outright and putting some on budget pay (or so I thought ). Not all the orders on budget pay were put through as such i.e. TJC took the whole amount for some orders which should have been on budget pay and as I was spending a few thousand this put me for the first time in an overdraft situation. As you can can imagine I was not best pleased and yet again Customer Services said they could do nothing about it. So I have decided to send a lot of the jewelry back and give my Custom to another business. BE CAREFUL OF THIS COMPANY !!! Used to be a good but can't be trusted now.