Over the new year I phoned tjc and was told their office was closed and they had my number and would ring back. That never happened. So I emailed them and got a reply from a member of staff who would resolve the problem for me. Never heard from him again. Unfortunately the item I was trying to contact them with was shipped. Although the item arrived the following day and is great and I still have a problem re sizing. Apart from that all other items arrived safely with no problems. So am rather reluctant to call them again so may have to return the item instead.