Got a gold ring from them for Christmas. Three weeks later the stone fell out and we were lucky to find it again. Sent it back. Refused to give me a refund or replacement. Also took them 3 weeks to decide to repair it because they told me they had to decide if I broke it or it was faulty. A prong broke right off and the stone fell out of course it was faulty. It took about 4 weeks total but I finally got the ring back, and customer service were a nightmare to deal with, very rude. I took it to a local repair shop to have them check it, they told me it was about ready to fall off again and a new prong was just glued on. I had to get them to repair it properly.