BUNCH IF CROOKS. NOT MY FIRST AWFUL SERVICE RECENTLY BUT THE WORST. Was a TJC shopper for years but recent level of customer service APPALLING!! They won't answer phone, won't answer emails, REFUSE REFUNDS. Been trying for weeks and weeks to get in touch. I can't find who regulates them as when I do I will be reporting. DO NOT BUY FROM TJC. THEY ARE NOT A TRUST WORTHY COMPANY. I have sent OVER 20 EMAILS AND STILL CANT GET A RESPONSE. They used to be a decent company no more. My query is over a simple price reduction match and yet I can't get a response. I have asked repeatedly for details of who regulates them and a copy of their Complaints Procedure, again no response. So frustrating. In this instance it isn't over a large financial amount, however whilst previously I rated them I WOULD NOW FEEL THAT CUSTOMERS SHOULD NOT TRUST BUYING ANYTHING EXPENSIVE FROM THEM BECAUSE IF YOU HAVE A PROBLEM WITH IT YOU MIGHT NEVER SEE YOUR MONEY AGAIN AS THEY JUST WILL REFUSE TO RESPOND. I CERTAINLY WOULDN'T BUY ANYTHING VALUABLE. Their emails state they will try to endeavour to respond with 48hrs I have been waiting weeks. Only other option they give is to ring but then they don't answer!! THIS IS WHY I WOULD STATE DO NOT BUY EXPENSIVE ITEMS UNLESS YOU CAN WAIT INDEFINITELY FOR A RESPONSE OR TO GET YOUR MONEY BACK IF YOU DONT LIKE ITEM, HOW WOULD YOU PROGRESS? EMAILS NOT ANSWERED, PHONE CALLS IGNORED OR HUNG UP ON. NO REGULATOR ADVERTISED?? HENCE MY TITLE 'BUNCH OF CROOKS', SEEMS VERY SHADY DEALINGS. I ALSO NOTICE THAT THEY ONLY SEEM TO RESPOND TO SOME COMMENTS ON HERE SO NO DOUBT ANOTHER NO RESPONSE.