Been a good customer for quite a few years, but Customer Services as gone down hill! Also quality of certain items poor. I ordered a lamp one grub screw missing requested could it be sent, answer NO! Requested could they check replacement this came back with a missing rubber foot as it was wobbly requested another part, said NO. I think I have been sent two returns! I might be wrong if not unlucky to get 2 faulty lamps. Now to wait for a refund. Won't order again too much hassle, back to the High Street for me. Emailed last week aim is to reply in 48 hours heard nothing won't hold my breath!