Shocking is not the word for this company! I have used them for years but my most recent order experience has been atrocious. I ordered three items two of which arrived within an acceptable timeframe however nearly 30 days later the other is nowhere to be seen. This one is a very large item and could not be sent with the two smaller items. After a few weeks of not receiving the third item I called their “customer service” team which took nearly an hour on hold to get through. When I finally got through to someone they could not help but send an email to dispatch and they would get back to me. Few days past and no reply back from tjc so I called them again, this time only it only took 40 mins to get through. Again I got told they would send another email to dispatch. Yes you guessed it they did not get back to me. So I thought I would try an email. They did get back to me a day or two later to say they are busy and cannot give me any help but to call their “customer service” team!!!! I called their team again and this time it only took 15 minutes to get though and the agent said, yes you guessed it that she could not help me and she would send an email to dispatch and chase the missing item! When I questioned why this would be any different she said she would make it high priority (she basically ticked the high priority button on the email!). She then realised the tracking she has is probably for the two delivered items and not for the larger item. She also said that as there is no tracking details it is because it has not even been sent yet. I couldn’t believe they are now admitting they have not even sent it. So here we are nearly 30 days since the order was placed and I am still waiting! Items being ordered and not being delivered is how the mess auction world got into and I fear this could be happening again with people losing their money on items that do not exist or have in stock.