Have used TJC for over 10 years. In last 3 months I have felt very let down by them. The quality of the silver items has been very poor, household items can be purchased cheaper elsewhere, but today was the worst had a call regarding the cryptic message I left on community page, the most rude person I have ever had to deal with in my life, "Hannah " name and shame, you need to go back to the charm school and get your money back, you do not have an iota of customer care in you, I returned an item, months ago that was purchased in August, they stated it was received back on 7th January??? also security tag missing??? It was a little pendant costing very little and I assure you it was returned within a days of receipt, not 5 months later. Her voice for louder trying to tell me to get onto the post office and ask them where has it been she must think I am stupid, did not listen never bothered with 2nd complaint. I was not concerned about the refund just concerned they said I had not sent it back in August. It has cured my addiction to shopping on TV Thank you