I have been on to Customer Services for around 6 weeks,all sound very helpful and nice.....but when they don't contact you as promised,and you contact again nobody knows what you are referring to although you have received EMAILS FROM THEM.......The company has went downhill big time,forget shoes,handbags,candles,rugs,perfume etc.......do what you do best JEWELLERY.......leave the rest to QVC who have it down to a fine art and their customer service know what they are talking about and get the problem resolved......I m so disappointed in TJC aftercare especially when I have shopped with them since the beginning,never returning anything always pleased with my purchase,yet the the onetime I have an issue it's like a cat chasing it's tail......no record,don't know what you are talking about......Would I recommend the company to anyone No No No No not after this experience,which is still not resolved......and in my honest opinion most likely won,t.........the quality of their goods has wennnnnnnnnnnt down hill so they can keep prices down,but after a certain price we as customers want quality even if it means paying more,we are not stupid we know platinum,gold and silver has gone up in price and expect to pay more......as I see it a lot of your items are cheap,nasty,market quality.......just a pity my problem was 14 ct Diamond Stud Earrings that the company doesn't give a toss about.....you bought,we sold,my problem who cares?......I do......you don,t.