I would give you less an 1 star if it would let me . But you are not bothered about all your customer complaints anyway I was advised by one of your advisors to send back a Donna bella heat brush .i tried one stand of hair this has not been used ! That is something completely different and you only know because i told you on the form there is NOhair ect on the brush .I rang your customer service what a waist of time! I am not surprised you have so many angry customers and bad review this is bad practice I think you should look into this and sort things out with views who have brought thing in good faith and had I thrown back in there face. I am very angry you should take a look at QVC and what they do that what you call good service and values