Over the last year I have spent several thousand pounds with TJC ordering mainly presents to be mailed during this pandemic. My last order of several hundred pounds was missing a £199.99 polki diamond necklace bought for my sister's up coming birthday. I telephoned customer services before the August bank holiday, they promised to discuss with supervisor and someone would cll me 1st Sept.......NO call but plenty of their advertising post thru the door! I left it alone for another week and then called customer services to cancel my account fully, they promised a supervisor/manager would call me within 24 hrs, it is now well past that time frame and NO call. I am absolutely disgusted by the customer services, not only have i lost my £199.99, not an insignificant sum of money especially in the current economy BUT worse, my special birthday present for my sister was ruined and this company could not have cared less. I will be contacting trading standards and small claims court for advice about this matter. I hasten to add this was not the first time a large order arrived with a piece of jewellery missing but because the value of that item was £5 or therabouts it was eventually replaced free of charge - a whole 'nother ball game with a 200 necklace they didn't want to deal with it or me.