Would have awarded no stars but you have to in order to write your review. All in all, worst experience from a tv shopping company, EVER. Ordered a signet ring and paid at check out. Wanted it resized so just after paying, as instructed, I contacted (immediately) customer services by email to resize it and instructed the size. Heard nothing that day. Got an email NEXT DAY, advising it had already been shipped! There followed an exchange of emails: they were sorry, it had already been sent. Would have to send it back again and I would be charged for resizing. I asked questions, got standard company replies, no answers to my questions. Completely useless. There was absolutely no genuine empathy or apologies. I would question the training these customer services people get. Perhaps it’s down to the poor attitude from the supervisor- retraining may be an idea for all???? I meet many people through my job on a daily basis and will be happy to pass on information of the kindness, understanding and customer support (lack of) to them. Will never ever order through this company again. And I do NOT recommend buying from them.