Case number 167256422 I have important documents sent to me yesterday from the passport office. I paid for tracked delivery. I was not pre warned of time and date of this delivery. They were shoved through my letter box at 7am without a knock or ring of the doorbell. There was no thinking about the barking dog the other side and my documents including my birth certificate and kids birth certificate were bitten. I know there is a problem with my dog behaviour so I didn’t need the lecture I got from the TNT lady I called about this. I needed a solution. If I was giving a tracking number or a message. I would of had my dog out of the way which is how I manage all my other parcels. I’ve had no apology. I paid for a service to protect these documents and I got sub standard delivery. It says do not bend on the envelope and it was bent which was not my dog. Funnily enough he doesn’t have thumbs. I should of been given a tracking number or message. It actually says signed and it’s just a picture of my closed door.  What is the point of tracked delivery if I wasn’t even given the chance to track it. Also covid times are over stop being lazy and actually give tracked and important documents to the recipient physically. Jamming it through a letter box with a obvious dog the other side is ridiculous.