I had been discussing a booking with a supplier through togather for two months prior and confirmed the booking a month prior to our work event, only to call the supplier direct on the day and find out that no booking notification had been passed on from togather to the supplier. I'm not sure if the messaging wasn't working or if I really wasn't talking to Chipsy(supplier) at all. It was not clear at all that the booking would not be going ahead and after accepting the quote and discussing menu options on togather further I strongly believed that the booking was confirmed. there was no reminder or message from them to say that the booking wasn't confirmed or to ask me to confirm the booking further. The person I spoke to from Chipsy was really helpful and offered to come out immediately but unfortunately due to them being a distance away the venue we had to find a plan B immediately.