I have purchased 3 pairs of trousers from here over the last 2 years. 2 of them have ripped, 1 ripped the first time I wore them. The returns procedure is really complex that it makes it not worth sending them back as you are not sure if they will replace them so you might as well get them fixed yourself. They also give you a refund rather than sending you a new pair, but this is once they have decided whether it is a manufacturing fault or not. Which is clearly is from the pictures I sent in. For the price that you pay for these clothes! To then have to get them fixed myself! I think is outrageous. Primark clothes last longer.