My recent visit to Toby Carvery Romford, a place I frequented often, left me deeply disenchanted. This establishment, once known for its accommodating service, has taken a disappointing turn. One significant change that struck me was the abrupt discontinuation of allowing customers to take leftovers home. This policy not only diminishes the value for money but also demonstrates a concerning disregard for environmental implications. By preventing customers from taking leftovers, the restaurant contributes to food waste, unnecessarily increasing the carbon footprint—a decision that seems both irresponsible and out of step with contemporary environmental consciousness. Adding to this disappointment was our experience with the reservation system. Despite the restaurant appearing only half-full, we were unceremoniously denied entry due to alleged overbooking. This claim seemed unfounded, especially when we managed to secure a table instantly online, highlighting a clear discrepancy in their booking process. The staff’s handling of the situation was not just inconvenient but also came across as dismissive and unwelcoming. These recent experiences—both the disregard for environmental impacts and the decline in customer service—paint a concerning picture of Toby Carvery Romford’s current operational ethos. Their lack of consideration for customer convenience and environmental sustainability marks a significant departure from the quality service I had come to appreciate in my previous visits. Regrettably, I find myself unable to recommend Toby Carvery Romford under these circumstances. This shift in policies and the overall decline in hospitality and environmental responsibility have significantly marred the establishment’s appeal.