Let me tell you what happened here. Having read some of the reviews on this site and elsewhere, I tried to cancel an order I had placed with these guys. Tried to. Because their website suggests opening a "ticket" to speak with them. But guess what? Nowhere on their website is there any provision for doing so. Now, under their terms and conditions, cancellations are permitted when your goods have not yet been processed. During a week when the order was being "processed" I sent them NUMEROUS emails at their customer services email address, specifically requesting a cancellation, with screen-shots of their T&C and time-stamped pictures of my order still in the processing stages. All of it, ignored completely. This morning I get an email thanking me for my custom and telling me that the goods have been dispatched. Which means that to return them will cost me somewhere in the region of £80 ... around half the value of the respective item. This is not a matter I intend to rest. I consider this a fraudulent transaction at this point and will be taking up the matter with the bank first and consumer advice shortly thereafter. I am not going to say this is a scam. The goods will probably appear. But I no longer want them. I no longer want to have the slightest dealing with this company. And I strongly advise - I STRONGLY ADVISE - that anyone who values good customer service does the same.