Dear Customer, Thank you for your message and we apologize for the delayed response. We regret to inform you that the courier has now closed the case and for that reason we are now unable to help you with this concern. They informed us that the parcel was indeed delivered to your address. We apologize for any inconvenience caused, however there is nothing that we can do for this case. How would you rate my reply? Great Okay Not Good -- Tobydeals UK support_uk@tobydeals.co.uk {#HS:732187622-477220#} On Thu, Dec 20, 2018 at 2:34 PM UTC, 此生不换 wrote: Thank you very much. If you get some information，please send email let me know. Because this gopro is my gift to give my boy friend. 发自我的iPhone On Tue, Dec 18, 2018 at 5:01 AM UTC, Tobydeals UK wrote: Dear Customer, I am very sorry to inform you that we have not yet been updated by the courier regarding the investigation. I have requested the relevant department to chase the courier for an update. As soon as we receive an update for this case we will contact and update you. Our apologies for the inconvenience. -- Tobydeals UK support_uk@tobydeals.co.uk On Fri, Dec 14, 2018 at 4:45 PM UTC, 此生不换 wrote: Until now I m not received my parcel gopro. And I ve connected with Yodel，they told me connect with you. please help me ！！！