Not based in Australia but "Toby Deals AU "gives impression that it is Australian. I bought a standard electronics product from them online because it was AUD$20 cheaper. To my dismay, I received one with a socket adapter (not mentioned on their website that the powerplug is HK type - otherwise I would never have bought it) They offer full refund but YOU pay for return postage (in most cases this is between $50-100 depending on size of product). Given that my product was a roomba for christmas, I would be paying in excess of AUD$100 to send it back to Hong Kong. AVOID this company at all costs!