TERRIBLE EXPERIENCE-THEY HAVENT REFUND FOR AN ITEM SOLD OUT TERRIBLE EXPERIENCE! THEY HAVE NOT YET REFUNDED MY MONEY FOR AN ITEM I PURCHASED OVER 10 DAYS AGO AND ONLY YESTERDAY THEY ADMITTED THEY DONT HAVE IN STOCK (after several emails from me). This was my daughters' birthday present, a laptop, and I had no present to give to her, and I cannot purchase something else for her. There is no one to talk to (the phone number is only a designated number for legal reasons), the emails are all automated (no explanations, no customer care at all). Will have to liase with my credit card now for further actions