The first thing you need to know is that Toby Deals use DPEX/TOLL as their courier service. Having read the reviews about Tobydeals, specifically about the length of time for items to arrive, when we purchased the product we paid for "priority shipping and insurance". Tobydeals represent that priority shipping will take 3-5 days to delivery in Australia - which implies airfreight. Three weeks latter the package still hasn't arrived. I contacted the freight company - it was sent surface freight (i.e. by ship). It took one week to transit from Hong Kong to Australia. The product still has not arrived. We have written to customer service at TobyDeals to inquire how to make an insurance claim - they have not replied (in 5 days). The freight company yesterday emailed us to indicate that they do not know where the package is, and then called to ask if it has been delivered! (No it hasn't!) From Tobydeals perspective, having represented the 3-5 day delivery timeline on their website, and then sending the package as surface freight is simply false advertising!