TE could not pay me to use their service I received a phone call from a TE salesman on 14/08/2020 who sold me the TE Green Together Fixed July21 v4 tariff. With an estimated annual cost of £528.24 for my new one room loft conversion apartment at £44.02 per month. All was well until July 2021 when I received an email from TE advising me that they were increasing my Direct Debit from £44.02 a month to £92.21 with 4 days notice. I contacted TE that next day and they advised to me that my account was in arrears by almost £700 and I was to pay this back to them. I explained that this was not possible and someone should have contacted me back in September when the first payment that was taken immediately took my account into arrears, which would have allowed me to increase my payments. I had no text, letter, email or phone call to advise me this was the case, consequently, landing me with a bill of £1,322.81. Although, my initial estimation was £528.24 at the beginning of my contract. Since this, together energy have been extremely dismissing of my anxieties of having such a large bill, have had absolutely no empathy and their communication has been outrageous. As a result of this, I raised a complaint, their Terms and Conditions under Section 20 states that complaints will be dealt with on the same day, and escalations to their internal complaints team will be in touch in five working days. I waited 23 working days and received a phone call after calling TE to close my account and telling the adviser that I still had not received any contact from the Complaints Team. They are a disgusting company who con people, they rail you in with promises, good prices and then exploit their customers with no communication, leaving their customers with large bills that can not be paid, rather than taking the time to email a customer and let them know of their situation. This entire experience with TE has been exhausting, I have received no apology for the stress they have put me through over the past 3 months with their complete lack of customer support and total incompetence, resulting in no other option but to engage in the Ombudsman Services. I would stay clear of this ‘company’, if they can even call themselves a company. They are vile, untrustworthy and have no communication skills, consideration or understanding. DO NOT USE TOGETHER ENERGY AT ANY COST!