The worst company I have ever had to deal with. They do not help. They do not refund when you are in credit. My late father had dementia and continued to pay over the odds by direct debit. The refunded one amount and then would not deal with me as I didn't have power of attorney. When he died they continued to write to him despite me sending them the death certificate. I have written to the CEO...his PA promised to get this all resolved....I'm still waiting. I belong to a support group for Together Energy customers, 150 of them have all been treated appallingly. Please do yourself a favour and don't use them