Just beyond terrible. They ask for meter readings then ignore them and make up others. Was charged £300 on my final bill as the reading was 2000kw over the reading I gave them. Called them as soon as I received my final statement (waited an hour on hold to get through), was assured they could see the issue and it would be sorted out then 2 weeks later found that £300 missing from my account with no warning. Waited on hold for another hour and a half then the person on the line(in South Africa, i believe) didn't give a sh.. and was not listening to what I was saying and kept asking me what I'd already told them and not even trying to figure out a solution. Had to go karen on them and get a supervisor to actually listen to what I was saying and (hopefully?) get it sorted. Then had to get my bank to reverse the payment, which was another hour on the phone. Then their having taken that money also made me late with other payments that couldn't go through due to the funds not being there, so I'll be getting penalties for those. Now I'm also having to get my new provider to change their readings of my meter as they've gone off what Tonik told them, not the readings I gave. What is wrong with the systems in this country, honestly.