In my experience, the many of the items are out of stock and you have to WAIT and WAIT and WAIT for the item - I am still waiting! Customer service is basically useless and has not even called me back even though I have been chasing up with them every few days on an order I placed a while ago. I tried to buy 3 particular things with Tons of Tiles. The first time I tried to place an order, only 2 of the items were in stock. I was told to wait several days until the final item arrived. When THAT item came into stock, I then tried to place an order, but by then, ANOTHER item was out of stock. I went ahead and placed the order ON THE ASSURANCE THAT THE ITEM WOULD BE BACK IN STOCK IN ONE WEEKS' TIME. THIS HAS NOT BEEN THE CASE. I AM STILL WAITING AND WAITING. I AM THE ONLY ONE CHASING UP WITH CUSTOMER SERVICE. NO ONE HAS EVEN BOTHERED TO GIVE ME AN UPDATE OR HELP ME AT ALL!!!!!!!!