READ THE SMALL PRINT - YOU ARE NOT BUYING FROM A SHOP In my opinion this company is the worst company I have ever had the displeasure of purchasing from. You must take note of the small print. Often Tool-Net is acting as no other than an 'AGENT' this means Tool-Net take your order, Tool-Net take the money and then Tool-Net instruct the supplier or manufacturer to send you the goods. At this point Tool-Net abdicate all their duties and responsibilities as a 'Retailer' and do not recognise The Consumers Rights Act 2015. They claim.. as an On-Line / Internet business different rules apply. Read the following statement from their website carefully. Faults under Warranty A majority of products found on www .tool-net. co. uk carry a manufacturer’s warranty for faulty materials and workmanship unless otherwise stated or not shown. The limit of www tool-net . co uk's liability is to arrange for repair, refund or replace a faulty item as long as it is under guarantee or warranty. In cases where we or the manufacturer require the item to be inspected, it is the responsibility of the customer to show the fault by returning the item to us or if necessary the manufacturer directly. In extreme circumstances where an exact replacement is not available, we reserve the right to replace an item with a similar product of equal or greater value while taking into account condition or depreciation. This means if you order an item of NEW stock and it arrives faulty and does not work Tool-Net immediately evoke the manufacturers warranty this means this item of NEW 'faulty' stock you were sent will now be subject to 'repair' This means you have paid full price for faulty goods. The choice is yours but I would never ever buy another item of stock from this company. I am a professional user of power tools. You have been warned.