Toolden has provided one of the worst experiences I’ve had with an online retailer. First, they completely botched my order, delivering it to the wrong address. Not only was the parcel lost due to their incompetence, but after multiple attempts to resolve the issue, they have now refused to take any responsibility for their mistake. This lack of accountability is absolutely unacceptable for any business, let alone one that relies on customer trust for its operations. I am now left with no choice but to pursue legal action against them for their failure to meet their obligations. Under the Consumer Rights Act 2015, Toolden is legally obligated to deliver goods as per the agreed contract. When you purchase an item, the seller is required to ensure that it is delivered to the correct address and in satisfactory condition. The fact that they lost the parcel and are refusing to resolve it is a breach of contract. In this situation, I am fully entitled to either a replacement or a refund. Additionally, according to Section 29 of the Consumer Rights Act, the retailer bears the responsibility for goods until they are delivered to the correct customer. This means that Toolden is in clear violation of the law by neglecting their responsibility once the goods were sent out and subsequently lost. Their failure to resolve this issue voluntarily opens the door to legal recourse. You can read more about consumer rights on delivery from reputable sources such as Citizens Advice, Which?, or GOV.UK. I would urge anyone thinking of using Toolden to reconsider—this company does not honor its obligations, and when they make a mistake, they refuse to fix it.