First time customer. Really disappointed after being let down. Firstly I order an item that should have had 24h delivery after 2 days without hearing anything I contacted them, was told they'd investigate for me. Contacted them again to get old it was out of stock (why I wasn't made aware when I purchased?) but it was now back in stock and would be dispatched immediately (on the Saturday) or Monday. On Tuesday after hearing nothing again I contacted again them to be told it was in stock but warehouse hadn't dispatched it yet and they would arrange it to be immediately sent out as a priority order. Got a final email the next day it's out of stock and given a refund!?! There free gift from the manufacturers, the reason I purchased it, if I ordered before a certain date that's now passed because they messed me around so I can't redeem it. Shocking and poor service