Our booking and reservation process went smoothly, but we dealt with aggravation during our stay which made our trip unpleasant. We arrived in an Orlando vacation home with no working heat. A serviceman came out the night we arrived and was unable to fix the problem. The house was freezing. Clearly nobody checked the heat prior to our arrival. Nobody slept the night we arrived and there were no extra blankets anywhere to be found. Poor customer service! After multiple calls and emails went unanswered, I had to manage my entire issue myself. The home itself was not nearly as luxurious as it was made out to be. Pretty bare bones. No spare towels, no extra blankets.