DO NOT RENT FROM TOP VILLAS!!!!!!We paid over 3k to stay in a filthy nasty house that we had to clean after driving 14 hours from Ohio to Kissimmee. I called on Saturday as soon as we checked in and asked for them to send someone to clean they stated they would get back to me and never did so after that drive we had to get in the car and go buy cleaning stuff to clean the house! I sent them over several pictures of how nasty the house and I just kept being told we are only an answering service the property manager will get back to you well guess what no call!!!! They sent me an email and stated if I signed a 2 page waiver they will reimburse me $125 but I cannot give them a bad review as you can see I told them to shove the $125. On Thursday at 3:30 now mind you we check out on Saturday they come to clean the house and just walk in with no notice with only my niece here alone and scared the hell out of her,call them again and again am told we are looking into it we will get back to you! This company has the WORST customer service I have ever dealt after they get your money! They do not care that we had to clean for hours after paying for what should have been a clean house if you look at the website you will see it says cleaned and sanitized see pictures of their level of clean it’s a joke! And we had 2 5 year old kids and a 2 year old with us! I sent them a lot more pictures but this one alone should tell you what we dealt with!