Recently stayed at Storey Lake Resort 52. Pictures are a false representation of the actual villa, looks like pics that were posted was from when villa was purchased.. There are stains on the bedding, dirty rags left in the bathrooms. Even though I seen the cleaning crew here and they looked like they weren't working so im not surprised that this place was filthy. Carpet felt nasty under my feet and looked worst, hair all over very low couch, chair in corner due to being broken and ripped, nasty looking poop stain on bed rail in upstairs king room. Unable to reach property manager. No blinds on the living room window, outdoor tub/pool was dirty, all tvs were small, trash left on front lawn around the premise. Saw roacjes inbthe kitchen went to move infant daughters car seat saw teo roaches attempting to ctawl in and join my baby for a ride. Two pf the 4 twin beds were very low as if was missing vox springs.Door code was invalid which took half an hour to get them to give us a new code, as we are waiting two random people walk into the villa and to drop of glasses that shouldve been there before our check in time. They said we couldn't check in early just for people to be coming in our residence after our check in time. Guest services is the worst at customer service. We waited 2 whole hours just for them to get back to us with directions to the water park. I give 0 out of 10. Highly don't recommend you waste your time or money on this place.
2 years ago
Top Villas has a
3.5
average rating
from
269
reviews
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