We were devistated. We planned a getaway of a lifetime. A last family trip. On the day we were leaving we callex to get the code for our rental property and learned the owner cancelled our reservation. We had special needs? two small dogs a grandson and our 2 grown children. We had no where to go and tried endless calls only to find nothing. Needless to say our entire vacation was ruined We will never use this comany agsin. Karen the agent we worked with was very kind. She did her best to see if she could help but it was fruitless Ty for trying Karen. My husband is at the end ogf his life and this trip was gping home for him Being with family togethet in his favorite place. He wont get this chance again. Its heart wtrntching?!!!! Reimbursing us is only a part of making things right. You have no idea!! This was to be our Christmas.