If I could give this site a review it would be negative 5! Do NOT rent any air BNB from Top Villa. I rented a place that had serious issues. Oven door shattered so we couldn't use the oven. The lights didn't work in 1 room, the wifi didn't work as advertised, all 5 TV provided had issues. Remotes didn't have backs to them, toilet paper holders falling out the wall and the pool was dirty. On top of being in harmful situation due to the lack of proper management of the inspections prior to arrival. We rented a grill for the duration of our stay, which we also paid extra for. When we arrived to our house there were 2 grills. Top Villa states they are professionally cleaned and inspected. It also states this on their page. One grill immediately upon igniting, the grill tank caught on fire. Engulfed in flames. When we called to report it they sent out maintenance men who told us they don't know who's grill was there because it did not belong to them. The line had a leak and thankfully we acted fast and used the fire extinguisher. After contacting them several times, they were UNWILLING to compensate us to our rightfully earned refund. We even asked for a portion and not a full amount and they still not not care that the constant issues day after day ruined our family vacation. In regards to your response, you were not willing to be helpful. You disregarded that our experience with you was poor . The glass was not cracked, It was broken pretty badly. If I could submit the pictures on here, I would have. You are the company who rented the house to our family. If you had another company you do business with that provided the 2nd grill there it was your responsibility to make sure it was in a safe and working condition. The wifi worked but kepy cutting on and off. Which I also have a screen shot showing this and submitted it. The pool was filthy. No response to that. The toilet paper holder was hanging by one side. Came right out the wall every time you went to get toilet paper. You provided a game room with no working light, that took 4 days to fix and the remotes to the xboxes did not have backs so it couldnt be used. You wanted to refund us a little over 250$ it's unacceptable to us. I will make sure everyone who is looking to rent from you guys, that TOP VILLA does not hold up their end of the contract up. Not only did you want to refund me a little over $200, you also asked me to sign a paper stating I would not put bad reviews up and refer to Top Villa on social media. Reviews are meant for issues exactly like this. If I can help another family then I feel better about it. No one should waste money and time in investing in looking to rent a airbnb from Top Villa. This is was our first and last experience. Your company made excuses as to why things didn't work and why they are fine. I have videos and pictures. This site may not allow me to post those but I will 100% share my experiences with your company and the unwillingness to make the customer happy. I will also continue to share and find a site to submit the pictures and damages the house was found in.