We have been traveling to Florida for the past 25 years and this year has been the first year we haven’t visited Florida. We reserved a home with Top Villas in June for $1600. We received a message from Ricardo that the home we reserved would be occupied by the homeowners so we were offered another home at a higher price. This should have alerted me to just cancel but in good faith I chose another home that we weren’t particularly happy with but I chose a home after we received several emails from Ricardo asking what had we decided. During this time we saw the numbers of Covid increasing in Florida and our state, South Carolina. We were told we would have to quarantine for 14 days if we left and I knew that would not be possible being that I am a teacher and I was informed that we would be returning back to work before my quarantined time would be over. When I reached out to Ricardo asking for a refund I was told no. I don’t understand why or how we weren’t given anything back after I explained the situation plus the first home that we originally booked was not available and we were put in another home a few days before our arrival date. I will never do business with Top Villas. We are out of hard earned money and I would think that companies would be more understanding during this difficult economic crisis.