Slow, incoherent, mistake-ridden Slow - 'respond within 24 hours' means in a week, IF you email AND call customer 'support'. Otherwise expect no response whatsoever. Incoherent - if you want the copy to bamboozle every person who will ever read your CV, welcome - you've come to the right place! Convoluted, overly complex and nonsensical. My CV was incomprehensible when I received it back; like the writer had used a thesaurus on EVERY word. Mistake-ridden - my writer was clearly not a native English speaker, which meant I had to correct most of the document myself. And I highly doubt if she was knowledgeable about my industry. As above, most of what she re-wrote made little to no sense. I don't know what TopCV's competition is like, but they can't be worse. Use someone else and save yourself money and several weeks of banging your head against the wall